AVP/VP Client Operations Specialist

AVP/VP Client Operations Specialist

London

This a great opportunity to join Delta Capita’s fast-growing Client Lifecycle Management (CLM) Services Business working with some of the world’s leading financial institutions.

Our Client Lifecycle Management (CLM) Services provides end to end capabilities to help organisations optimise the management of their client lifecycle. Our CLM team combines extensive experience with domain expertise in delivering client onboarding and supported by an eco-system of proprietary technology accelerator solutions. 

We are looking for an experienced AVP Client Operations Specialist to join our Client Lifecycle Management (CLM) Managed Service Business. 

To learn more about our CLM department click here Client Lifecycle Management Delta Capita.

Your role

Are you a highly motivated individual with strong work ethics, looking for a challenging role in a dynamic environment? Do you have an aptitude for understanding complex business rules and the ability to think on your feet? Are you passionate about enabling and delivering exceptional client experience?

Responsibilities:

• Inputting all data attributes Internal Systems including SSIs, Markets, Portfolio Managers, Regulatory fields in to relevant trading and electronic trading systems 

• Ensure business requirements are fulfilled and completed within strict timeframes 

• Project Management of onboarding and migration for large mandates and Fund portfolios which can consist of multi-tiered steps, from gathering client specifications, setting up data and requirements in trade capture and etrading systems, business readiness testing, to production go-live 

• Connection to third parties such as (including SWIFT connectivity); custodians, external managers, accounting agents 

• Liaising with internal departments to resolve related bottlenecks 

• Liaising with Sales representatives, clients, brokers and custodians to direct and resolve client and stakeholder queries in a timely manner 

• Dealing with escalations and issues from Sales and clients and providing solutions/guidance 

• Proactively engaging with key stakeholders to advise on issue resolution, client reporting, capacity, and associated risks 

• Identify opportunities for improvements to streamline the operational process and optimize the client journey. 

• Assisting in defining procedures, processes, standards, and best practices to ensure efficiency / continuous improvement of the service 

• Responsible to produce key MI reporting both internally and externally to track, monitor and provide key metrics to internal and external stakeholders 

Skills and Experience 

• Client Onboarding, Sales Support, Trade Support, Pre-Trade Management, Account Opening, eTrading, Connectivity, Client Services in a Front Office Investment Banking/Asset Management and regulatory environment 

• Good understanding of the Client and Trade Life Cycle 

• Strong Stakeholder management, excellent written and verbal communication, time management, problem solving skills, able to multi-task 

• Knowledge of trading instruments including FX, Futures, OTC Derivatives, Collateral etc 

• Experience  of dealing with Broker and Custodian set ups 

• Strong understanding of risk management, attention to detail  

• Investment Banking, Global Markets, Asset Management experience  

• Ability to solve complex problems 

• Project Management experience 

• Strong Excel, PPT skills 

• Visio/Smartsheet beneficial 

• Good knowledge of Funds 

• Strong data management and analytical skills 

• Knowledge of Aladdin beneficial 

• BA/Bsc Graduate degree (2:1) 

How We Work:

Delta Capita is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, colour, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you require any reasonable adjustments through your interview process, please use the designated space within the application questionnaire.

This is a fixed-term contract/permanent, full-time position located in London. As the selection and interview process is ongoing, please submit your application in English as soon as possible, if your profile is selected, a member of our team will contact you within 4 weeks. For this role a valid working permit for the UK is mandatory.

Expectations regarding hybrid working: As we are a Service Provider and Consulting firm servicing clients, our policy for physically working from the office (which may be the clients' offices or our own offices depending on the client) aligns to what our clients' policies and expectations are and these vary. Most of our clients now require a minimum of 3 days per week in the office, 2 days from home, and accordingly this is also the minimum expectation that Delta Capita require. However, some of our clients have now moved up to 4 days and even 5 days in the office and we require candidates to be flexible to meet our client demands.

Who We Are:

Delta Capita Group (a member of the Prytek Group) is a global managed services, consulting and solutions provider with a unique combination of experience in Financial Services and technology innovation capability. Our mission is to reinvent the financial services value chain providing technology based mutualized services for financial institutions for non differentiating services.

Our 3 offerings are:

• Managed Services

• Consulting

• Technology

To know more about Delta Capita and our culture click here: Working at DC - Delta Capita.