KYC AVP

This a great opportunity to join Delta Capita’s fast-growing Client Lifecycle Management (CLM) Services Business working with some of the world’s leading financial institutions.

We are looking for an experienced AVP to join our Client Lifecycle Management (CLM) Managed Service Business. 

Your role

Are you a highly motivated individual with strong work ethics, looking for a challenging role in a dynamic environment? Do you have an aptitude for understanding complex business rules and the ability to think on your feet? Are you passionate about enabling and delivering exceptional client experience?

We're looking for a Client Onboarding Specialist to:

• Be the dedicated point of contact for front-to-back support throughout the client onboarding journey.
• Engage directly with client advisors to understand client profile, assess documentation requirements and capture required inputs.
• keep up with evolving business requirements and apply relevant rules when validating onboarding documentation, triggering the required reviews, and executing corresponding system updates.
• Identify and highlight potential risks or issues, and lead discussions with relevant business functions to address and resolve in line with regulations and internal policies.
• Continuously identify opportunities for improvements to streamline the operational process and optimize the client journey.
• Have good planning and time management/prioritization skills.

This role requires an experienced KYC / AML AVP, with demonstratable managerial, leadership, operational and KYC experience. Strong communication skills and a passion for client service excellence.

This is an exciting role as we develop our CLM Managed Service capabilities globally. The preferred candidate will demonstrate an entrepreneurial spirit with a ‘hands on’ and pragmatic approach as we develop this fast-growing part of our business.

Key Responsibilities:

• Managing, coaching, and mentoring a KYC team

• Acting as the main point of contact for our client, running/attending relevant meetings, and managing the overall client relationship from a day to day perspective

• Responsible for ensuring KYC records, screening, client outreach and queries are completed in line with client expectations and contractual service level agreements

• Ensuring the team are fully trained and providing input in training materials and programmes where required

• Dealing with escalations and issues from the team and client and providing solutions/guidance

• Proactively engaging with key stakeholders to advise on issue resolution, client reporting, capacity, and associated risks

• Assisting in defining procedures, processes, standards, and best practices to ensure efficiency / continuous improvement of the service

• Responsible to produce key MI reporting both internally and externally to track, monitor and provide key metrics to internal and external stakeholders

• Working with senior managers and stakeholders globally to assist in the growth and scale of the business

• Completing any ad hoc tasks that may required to ensure the smooth day to day running of the team and delivery of the project

• Promoting and developing a strong culture within the team and embedding the Delta Capita values

• A minimum of 5 years industry experience

• Demonstrable team management experience across KYC or similar business lines from an operational perspective

• Strong knowledge and experience of best practices in building processes and developing high performing teams

• Understanding of key controls, compliance/AML, and investigation functions in the banking industry

• Understanding of the possible implications of financial sanctions on banks and financial institutions

• Excellent understanding of the end-to-end KYC and client onboarding processes

• Excellent communicator, able to effectively and professionally communicate with stakeholders and clients

• Client Service Excellence and experience in managing client relationships

• Extensive experience in AML/KYC due diligence roles

• Proficient in use of Excel and PowerPoint

• Be passionate about solving complex problems

• Have In-depth knowledge of Excel

• Be articulate, collaborative, and communicate effectively

• Be self-motivated with high levels of resilience, enthusiasm, and drive for success within an entrepreneurial business

• Have strong academic background from a reputable institution, minimum Bachelor’s degree in any discipline

• Committed and not afraid of new challenges