L2 Technical Support Analyst

We are looking for a technically strong and detail‑oriented L2 Technical Support Analyst to join our product organisation. You will play a key role in supporting clients of the inSPire platform, our end‑to‑end solution that enables structured products issuers to automate and streamline their issuance processes and be the primary technical bridge between our L1 support desk and our L3 Engineering team. This role sits within the product team, working closely with Business Analysts, Product Managers, and Engineering (L3) and is co-located with our testing automation team. This is not a "script-based" support role. You will dive deep into the platform’s architecture, investigate complex data issues, and navigate our codebase to identify the root cause of escalations. The ideal candidate has an engineering background but has transitioned into a support or product-focused role where they can use their technical knowledge to solve problems without being a full-time developer.

Key Responsibilities

• Advanced Troubleshooting: Receive and investigate complex escalations from the L1 support team. You will go beyond the surface to identify why a feature is behaving unexpectedly.

• Defect Management: Translate client issues into actionable technical tickets. You will raise and elaborate on defect tickets in the development board, ensuring Engineering has all the context needed to provide a fix. You will also take delivery of the tickets and test them to validate the issues have been fully addressed.

• Change Coordination: Manage the end-to-end lifecycle of issue resolution. This includes raising and presenting CAB (Change Advisory Board) tickets for approval and coordinating deployment timelines.

• Technical Forensics: Examine API traffic and messages exchanged between the UI and backend to pinpoint failures.

• Platform Stewardship: Maintain and execute daily health checks for our Demo Environment, ensuring it remains "client-ready" for the sales and product teams at all times, while supporting testing teams to ensure the availability of client test environments.

• Stakeholder Communication: Act as the technical voice for the client, providing clear, regular updates on the status of critical issues and resolutions.

Required Skills & Experience

Technical Skills

• Database Proficiency: Strong knowledge of relational databases and the ability to write complex SQL queries to investigate data integrity issues.

• Code Literacy: Ability to navigate and read TypeScript/JavaScript and Python. While you won't be writing production code, you must be comfortable reading it to understand logic and identify bugs.

• Web Debugging: Experience using browser developer tools and API monitoring tools to inspect network requests and backend responses.

• Structured Environment: Experience working within an Agile/DevOps framework, including familiarity with ticketing systems (e.g., Jira) and Change Management processes.

Professional Experience

• Previous experience on a technical support role.

• Background in software engineering or computer science (or equivalent experience).

• Experience working with product and engineering teams in an agile environment.

• Strong analytical and problem‑solving skills with a structured approach to investigation.

Soft Skills

• Good communication skills, especially when translating technical findings for non‑technical stakeholders.

• Ability to manage multiple issues simultaneously and prioritise effectively.

• Strong ownership mindset.

Nice to Have

• Experience in financial services or structured products.

• Familiarity with ticketing systems (e.g., Jira) and change management processes.

• Exposure to cloud‑based environments or microservices architectures.

  How We Work:

  Delta Capita is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, colour, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.
  
  We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you require any reasonable adjustments through your interview process, please use the designated space within the application questionnaire.

  This is a permanent, full-time position located in Bangalore. As the selection and interview process is ongoing, please submit your application in English as soon as possible, if your profile is selected, a member of our team will contact you within 4 weeks.

  Expectations regarding hybrid working: As we are a Service Provider and Consulting firm servicing clients, our policy for physically working from the office (which may be the clients' offices or our own offices depending on the client) aligns to what our clients' policies and expectations are and these vary. Most of our clients now require a minimum of 3 days per week in the office, 2 days from home, and accordingly this is also the minimum expectation that Delta Capita require.

  Who We Are:

  Delta Capita Group is a global managed services, consulting, and solutions provider with a unique combination of experience in Financial Services and technology innovation capability. Our mission is to reinvent the financial services value chain providing technology based mutualised services for financial institutions for non-differentiating services.

  Our 3 offerings are:

  • Managed Services

  • Consulting & Solutions

  • Technology

  To know more about Delta Capita and our culture click here: Working at DC - Delta Capita.

  Delta Capita India is a Great Place To Work Certified Organization. Please refer to DC GPTW