L3 Support - AVP

Location: Bangalore

Shift: Rotational (24x7 Support)

This role is ideal for someone with a mix of consulting experience, technical SME experience, entrepreneurial spirit, and experience in driving commercial success. You will combine technical delivery and SDLC (software delivery lifecycle) know-how, a can-do attitude, and a strong hands-on expertise with design and implementations within the financial services industry. 

Responsibilities include: 

• Delivers projects that involve implementing the software for new clients, customising the product offering/workflow/forms/integrations for existing clients and enhancing the capabilities of the core platform. 

• Liaises directly with clients to identify and document business and technical requirements, recommending implementation and design options. 

• Supports technical planning, estimations, development, build and deployment phases of the software project lifecycle. Collaborates with technical lead, client facing Project manager, other Tech Consultants (TCs), QAs and BAs across the broader firm. 

• Manages ad hoc technical configuration change/enhancements requested and coordinates them with other involved parties. 

• Supports application design, development, and implementation of configuration software changes (GoldTier). 

• Reviews technical issues raised during QA building and test execution. Reviews test data coverage for their area. Supports with defects verifications and helps with elements of QA testing. 

• Deliver tasks to high standard while adhering to implementation timelines. 

• Document deployment steps and liaise with client stakeholders to implement changes. 

• Update time tracking, issue tracking and reporting systems in a timely manner. 

• Actively participate in grooming sessions for core product enhancement, development, and testing. 

Job requirements:

Skills and Experience:

As an experienced AVP, you will have: 

• Proven experience (minimum 7 years) in L3 Support ideally within Financial Services. 

• Technical design and coding/config expertise: system design, sizing and estimations of change needed, build, deployments, and package quality control, relating to systems implementation from design, coding through testing to delivery and live maintenance. 

• Some understanding of CLM end to end in large financial institutions. 

• Excellent verbal and written communication skills, with the ability to effectively convey technical matters to diverse audiences. 

• Evidence of collaborative working within a globally distributed Change / Professional Services or technical implementations team. 

• Experience working with clients remotely in other geographic locations. 

• Technical experience backed up with understanding of configuring/coding: 

• Relational databases and SQL 

• JavaScript 

• Java 

• Web servers 

• APIs 

• XML 

  How We Work:

  Delta Capita is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, colour, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

  We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you require any reasonable adjustments through your interview process, please use the designated space within the application questionnaire.

  This is a permanent, full-time position located in Bangalore with hybrid working. As the selection and interview process is ongoing, please submit your application in English as soon as possible, if your profile is selected, a member of our team will contact you within 4 weeks.

  Who We Are:

  Delta Capita Group (a member of the Prytek Group) is a global managed services, consulting and solutions provider with a unique combination of experience in Financial Services and technology innovation capability. Our mission is to reinvent the financial services value chain providing technology based mutualized services for financial institutions for non-differentiating services.

  Our 3 offerings are:

  · Managed Services

  · Consulting & Solutions

  · Technology

  To know more about Delta Capita and our culture click here: Working at DC - Delta Capita