Operations Analyst - Outsourcing

Operations Analyst - Outsourcing

Location: Dublin

Employment: 12 Months FTC

This is a fantastic opportunity to join our fast-growing Consulting Business working with some of the world’s leading financial institutions.

As a Senior Consultant, the successful candidate will work directly with our clients to ensure they receive the quality consulting services that Delta Capita (DC) offers.

The ideal candidate will have a deep understanding of financial services, exceptional problem-solving skills, project management and/or business analysis experience, the ability to manage, motivate and inspire others, and a proven track record of delivering successful client engagements. You will have deep change management experience and prior success as a management consultant or within a change role in a financial services institution.

Key Responsibilities

• Create, update, and manage supplier documentation, including records, registers, exit strategies, and operational control materials, ensuring alignment with relevant regulatory standards.

• Oversee and evaluate the performance of external service providers, ensuring corrective actions are identified and implemented when service issues arise.

• Track supplier delivery against agreed service levels, operational risk indicators, issue‑management processes, and control effectiveness.

• Coordinate incident‑management activities, including preparing and submitting required reports to regulatory authorities.

• Support the development, implementation, and continuous improvement of operational resilience and incident‑management frameworks.

• Assist in managing operational incidents through escalation handling, remediation follow‑up, and continuity planning.

• Contribute to the design and maintenance of structured operational plans that enable disciplined, timely, and controlled execution of key activities.

• Champion ongoing improvements across processes, controls, and third‑party engagement practices.

• Produce and maintain operational reports, management information dashboards, and data‑quality oversight processes.

• Support the collection, monitoring, validation, and analysis of operational data to ensure accurate and timely reporting.

• Build and maintain effective working relationships with external service providers to promote ongoing alignment with outsourcing and service‑management expectations.
  

Experience, skills and competencies

• Demonstrable experience in incident management is required

• Operations experience in a regulatory environment with a strong understanding of outsourcing obligations ideally within the banking/payments sectors

• Ability to work effectively across cross‑functional teams to ensure alignment and compliance with group-wide outsourcing governance

• Strong understanding of outsourcing governance frameworks and requirements (EBA, CBI, FCA desirable)

• Excellent communication, relationship‑building, and influencing skills

• Knowledge of risk management approaches, particularly in managing third‑party risk

How We Work:

Delta Capita is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, colour, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you require any reasonable adjustments through your interview process, please use the designated space within the application questionnaire.

This is a fixed-term contract full-time position located in Dublin. As the selection and interview process is ongoing, please submit your application in English as soon as possible, if your profile is selected, a member of our team will contact you within 4 weeks. For this role a valid working permit for Ireland is mandatory.

Expectations regarding hybrid working: As we are a Service Provider and Consulting firm servicing clients, our policy for physically working from the office (which may be the clients' offices or our own offices depending on the client) aligns to what our clients' policies and expectations are and these vary. Most of our clients now require a minimum of 3-4 days per week in the office, and accordingly this is also the minimum expectation that Delta Capita require. We require candidates to be flexible to meet our client demands.

Who We Are:

Delta Capita Group (a member of the Prytek Group) is a global managed services, consulting and solutions provider with a unique combination of experience in Financial Services and technology innovation capability. Our mission is to reinvent the financial services value chain providing technology based mutualized services for financial institutions for non-differentiating services.

Our 3 offerings are:

• Managed Services

• Consulting

• Technology

To know more about Delta Capita and our culture click here: Working at DC - Delta Capita.