Operations Manager - Private Banking (Birmingham)

Private Banking Middle Office - Operations Manager - Vice President

12 Month Fixed Term Contract / Permanent

Hybrid - Onsite 3 days per week

Location - Birmingham

We are seeking a highly experienced Vice President to lead our Asset Servicing & Operations function, overseeing a team responsible for the full lifecycle of corporate actions, settlements, custody processes, and operational governance. This is a hands‑on leadership role suited to someone who combines deep subject‑matter expertise with strong people leadership, operational oversight, and the ability to influence senior stakeholders and drive continuous improvement.

You will act as the senior escalation point for complex events and market‑specific issues, while ensuring high‑quality delivery, strong risk management, and a culture of accountability and operational excellence.

• Provide day‑to‑day workflow oversight of the team, ensuring appropriate task allocation, capacity planning, and coverage across corporate actions and settlements.

• Act as a senior escalation point for both the team and internal stakeholders, ensuring clear guidance, timely issue resolution, and high‑quality communication.

• Foster a high‑performing team culture with strong ownership, risk awareness, and continuous improvement mindsets.

• Oversee the processing of mandatory and voluntary corporate action events end‑to‑end, including notifications, client instruction management & event booking.

• Ensure the accuracy and timeliness of reconciliations across internal systems, validating breaks and driving root‑cause remediation.

• Apply deep market knowledge to resolve complex or sensitive issues (e.g., Japanese market conventions, nuanced event structures).

• Direct oversight of settlement workflows including SWIFT messaging, trade matching, 515s/518s, market‑specific rules, and settlement exception management.

• Act as the senior point of contact for operational escalations, client queries, and custodian issues, ensuring clear, timely, and professional communication.

• Build and maintain strong relationships with internal stakeholders, client‑facing teams, custodians, brokers, and senior management.

• Represent the team in governance meetings, risk forums, and business reviews, providing insight into operational performance and control outcomes.

• Ensure static data (SSIs, custody accounts, etc.) is accurately maintained and controlled.

• Uphold and enhance a strong risk and control framework within the team, ensuring adherence to regulatory, internal, and market‑driven standards.

• Ensure compliance with CASS (particularly 6 & 7) and embed these controls into operational workflows.

• Drive operational efficiency, automation opportunities, and process standardisation initiatives in partnership with technology and change teams.

• Uphold strong risk, control, and governance standards

Headline Requirements

• Operational background within financial services (private banking preferred but not essential)

• Experience across asset servicing, corporate actions, reconciliations, and/or settlements

• Ability to hit the ground running with minimal product or technical theory training

• Strong risk and control mindset with proven stakeholder communication skills

• Familiarity with custody processes, CASS rules, SSIs, and core industry systems

Key Responsibilities

• Support the Asset Servicing and Operations teams across corporate actions, including mandatory and voluntary events

• Process event notifications, incoming instructions, bookings, and custodian portal updates

• Act as the primary point of contact for operational escalations, ensuring timely resolution and clear communication

• Liaise with clients, custodians, and senior management to provide updates, address issues, and ensure service quality

• Manage reconciliations across multiple internal systems

• Handle event‑specific nuances and market‑specific requirements (e.g., Japanese market conventions)

• Support settlements workflows including SWIFT messaging, trade matching, 515s/518s, and market‑specific rules

• Maintain and update SSIs where required

• Apply understanding of CASS rules (particularly 6 & 7) to operational processes

• Assist with asset transfers and custody‑related workflows

• Communicate effectively with internal stakeholders, custodians, and client‑facing teams

• Uphold strong risk, control, and governance standards

How We Work:

Delta Capita is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, colour, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you require any reasonable adjustments through your interview process, please use the designated space within the application questionnaire.

This is a fixed-term contract full-time position located in Birmingham. As the selection and interview process is ongoing, please submit your application in English as soon as possible, if your profile is selected, a member of our team will contact you within 4 weeks. For this role a valid working permit for the UK is mandatory.

Expectations regarding hybrid working: As we are a Service Provider and Consulting firm servicing clients, our policy for physically working from the office (which may be the clients' offices or our own offices depending on the client) aligns to what our clients' policies and expectations are and these vary. Most of our clients now require a minimum of 3 days per week in the office, 2 days from home, and accordingly this is also the minimum expectation that Delta Capita require. However, some of our clients have now moved up to 4 days and even 5 days in the office and we require candidates to be flexible to meet our client demands.

Who We Are:

Delta Capita Group is a global managed services, consulting, and solutions provider with a unique combination of experience in Financial Services and technology innovation capability. Our mission is to reinvent the financial services value chain providing technology based mutualised services for financial institutions for non-differentiating services.

Our 3 offerings are:

• Managed Services

• Consulting & Solutions

• Technology

To know more about Delta Capita and our culture click here: Working at DC - Delta Capita