Production Support - Analyst

Location: Pune - Hybrid

Employment Type: Permanent 

About the Role

We are looking for a Production Support Analyst to join our Capital Markets Production Support team supporting Global Markets Back Office Operations, with a focus on Derivatives Settlements and Post-Trade Processing.

This role is ideal for professionals who are passionate about application support, production operations, and financial technology. The successful candidate will be responsible for monitoring production applications, performing first-level troubleshooting, managing support tickets, and ensuring timely resolution or escalation of production issues.

The role provides an excellent opportunity to build expertise in Investment Banking, Production Support, and IT Service Management while working with global business and technology teams.

Key Responsibilities

Production Monitoring & Application Support

• Monitor business-critical production applications to ensure service availability and operational stability.

• Perform routine application health checks, production sanity validation, and operational monitoring.

• Monitor scheduled batch jobs using enterprise scheduling tools such as Control-M or AutoSys and report failures promptly.

• Identify production issues through alerts, monitoring tools, and user-reported incidents.

• Perform initial troubleshooting and escalate issues to senior support teams when required.

Incident & Service Management

• Log, categorize, prioritize, and track incidents using enterprise ITSM tools such as ServiceNow, Remedy, or GSD.

• Follow ITIL best practices for Incident Management, Service Request Management, and Change Management.

• Ensure incidents are updated regularly with accurate information and resolved within agreed Service Level Agreements (SLAs).

• Participate in production bridge calls and support incident resolution activities.

• Assist in maintaining incident documentation and operational records.

Operational Support

• Support production releases, maintenance activities, role swaps, server restarts, and deployment validations.

• Perform post-release verification and production health checks.

• Execute routine operational tasks according to documented procedures and standard operating guidelines.

• Assist in Disaster Recovery (DR) testing and production readiness activities.

• Maintain operational documentation, support checklists, and knowledge articles.

Collaboration & Continuous Improvement

• Work closely with senior Production Support engineers, Development, Infrastructure, Database, and Business Operations teams.

• Communicate production issues and status updates clearly to internal stakeholders.

• Participate in shift handovers to ensure seamless support across global teams.

• Contribute to process improvements and knowledge-sharing initiatives.

• Continuously enhance technical and business domain knowledge.

Technical Responsibilities

• Perform basic troubleshooting across Unix/Linux and Windows environments.

• Execute SQL queries for data validation and basic analysis under guidance.

• Review application logs and monitoring dashboards to identify operational issues.

• Support batch processing, file transfers, and production housekeeping activities.

• Assist with deployment support using Jenkins, Git, and JIRA as part of the release process.

Required Skills & Experience

• 1-3 years of experience in Application Support, Production Support, IT Operations, or Technical Support.

• Basic understanding of Production Support processes and application lifecycle.

• Knowledge of ITIL Incident Management concepts and service management processes.

• Basic knowledge of Unix/Linux commands.

• Working knowledge of SQL and relational databases such as Oracle, SQL Server, or Sybase.

• Familiarity with Windows Server environments.

• Exposure to enterprise ticketing tools such as ServiceNow, Remedy, or GSD.

• Good analytical and problem-solving skills.

• Strong communication and interpersonal skills.

• Ability to work in a 24x7 rotational shift environment, including on-call support where required.

• Willingness to learn new technologies and business processes.

Preferred Skills

• Exposure to Financial Services, Capital Markets, or Investment Banking environments.

• Basic understanding of trade lifecycle and post-trade operations.

• Familiarity with Calypso or other Capital Markets platforms is an advantage.

• Exposure to Control-M or AutoSys scheduling tools.

• Basic understanding of Fixed Income, FX, Equities, or Derivatives products.

• Knowledge of Jenkins, Git, JIRA, or DevOps practices.

• ITIL Foundation Certification (or willingness to obtain certification).

Desired Competencies

• Strong learning agility with a proactive attitude toward acquiring new technical and business skills.

• Customer-focused approach with a commitment to delivering high-quality production support.

• Ability to work effectively under pressure and prioritize tasks in a dynamic environment.

• Strong attention to detail and adherence to operational procedures.

• Team player with excellent collaboration and communication skills.

• Demonstrates accountability, reliability, and a continuous improvement mindset.

How We Work:

Delta Capita is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, colour, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you require any reasonable adjustments through your interview process, please use the designated space within the application questionnaire.

This is a permanent full-time position located in Pune. As the selection and interview process is ongoing, please submit your application in English as soon as possible, if your profile is selected, a member of our team will contact you within 4 weeks.

Who We Are:

Delta Capita Group (a member of the Prytek Group) is a global managed services, consulting and solutions provider with a unique combination of experience in Financial Services and technology innovation capability. Our mission is to reinvent the financial services value chain providing technology based mutualized services for financial institutions for non-differentiating services.

Our 3 offerings are:

·       Managed Services

·       Consulting & Solutions

·       Technology

To know more about Delta Capita and our culture click here: Working at DC - Delta Capita