Production Support - Manager

Location: Pune - Hybrid

Employment Type: Permanent 

About the Role

We are looking for an experienced Manager – Production Support to join our Capital Markets Production Support team supporting Global Markets Back Office Operations, with a primary focus on Derivatives Settlements and Post-Trade Processing.

The ideal candidate will have strong experience in production support, incident management, and application support within the Financial Services domain. This role requires a hands-on technical professional who can manage production incidents, collaborate with global technology and business teams, and ensure the stability and availability of business-critical applications while contributing to continuous service improvement initiatives.

The role offers an opportunity to work in a fast-paced global environment supporting mission-critical trading and post-trade platforms.

Key Responsibilities

• Production Support & Service Management

• Provide end-to-end production support for business-critical Capital Markets applications, ensuring high availability and operational stability.

• Monitor application health, perform production sanity checks, and proactively identify potential production issues.

• Investigate, troubleshoot, and resolve production incidents while ensuring compliance with defined SLAs.

• Participate in Major Incident Management calls, providing timely technical analysis, business impact assessment, and resolution updates.

• Follow ITIL best practices for Incident, Problem, Change, and Event Management.

• Support production releases, deployments, role swaps, server restarts, and scheduled maintenance activities.

Incident & Problem Management

• Perform detailed root cause analysis for recurring production issues and contribute to permanent resolution initiatives.

• Prepare Post Incident Reviews (PIR) and Root Cause Analysis (RCA) documentation.

• Collaborate with Development, Infrastructure, Database, Middleware, and Business Operations teams to restore services quickly.

• Escalate production issues appropriately while maintaining timely communication with stakeholders.

• Ensure incidents, service requests, and production changes are tracked and closed within agreed service levels.

Operational Excellence

• Support Disaster Recovery (DR) planning, execution, and validation activities.

• Monitor batch jobs using enterprise scheduling tools such as Control-M or AutoSys and ensure successful completion of production processing.

• Develop automation opportunities to improve operational efficiency and reduce manual intervention.

• Maintain production documentation, operational runbooks, knowledge repositories, and standard operating procedures.

• Identify service improvement opportunities and recommend process enhancements.

Business & Stakeholder Management

• Work closely with Business Operations and Technology teams to support daily production activities.

• Communicate production incidents, risks, and planned maintenance activities effectively to business and technology stakeholders.

• Support audit, compliance, and operational risk activities by maintaining production evidence and documentation.

• Mentor junior production support engineers and contribute to knowledge sharing within the team.

Technical Responsibilities

• Troubleshoot application issues across Unix/Linux, Windows Server, Java, middleware, and database platforms.

• Develop and execute SQL queries and scripts across Sybase, Oracle, or SQL Server databases.

• Support enterprise scheduling and batch processing using Control-M or AutoSys.

• Assist with deployment activities using Jenkins, Git, JIRA, and CI/CD pipelines.

• Perform log analysis, system diagnostics, and performance monitoring to identify production bottlenecks.

Required Skills & Experience

• 8–12 years of experience in Production Support, Application Support, or IT Operations within Financial Services or Investment Banking.

• Strong experience supporting business-critical production environments.

• Hands-on experience in Incident Management, Problem Management, and Change Management following ITIL best practices.

• Strong knowledge of Unix/Linux, Windows Server, Java, SQL, and relational databases (Sybase, Oracle, or SQL Server).

• Experience with enterprise scheduling tools such as Control-M or AutoSys.

• Experience with ServiceNow, Remedy, GSD, or similar ITSM platforms.

• Strong analytical, troubleshooting, and problem-solving skills.

• Ability to manage multiple production priorities in a fast-paced environment.

• Excellent verbal and written communication skills.

• Experience working in Agile and DevOps environments.

• Financial Services or Investment Banking domain experience is essential.

Preferred Skills

• Experience supporting Calypso Back Office modules, including Settlements, Accounting, Cash Management, and Trade Lifecycle processing.

• Good understanding of OTC and Exchange-Traded Derivatives operations and post-trade processing.

• Knowledge of Fixed Income, Foreign Exchange (FX), Equities, Credit, Commodities, and Derivative products.

• Experience with SWIFT settlements, confirmations, payment processing, and reconciliation.

• Knowledge of Jenkins, Git, JIRA, CI/CD pipelines, and release automation.

• ITIL Foundation Certification.

• Exposure to production monitoring, operational dashboards, and service reporting.

Desired Competencies

• Strong ownership mindset with a proactive approach to production support.

• Ability to perform effectively under pressure and manage critical production incidents.

• Excellent collaboration and stakeholder management skills.

• Strong analytical thinking with a focus on continuous service improvement.

• Willingness to mentor junior team members and contribute to team capability development.

• Commitment to operational excellence, governance, and customer-focused service delivery.

How We Work:

Delta Capita is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, colour, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you require any reasonable adjustments through your interview process, please use the designated space within the application questionnaire.

This is a permanent full-time position located in Pune. As the selection and interview process is ongoing, please submit your application in English as soon as possible, if your profile is selected, a member of our team will contact you within 4 weeks.

Who We Are:

Delta Capita Group (a member of the Prytek Group) is a global managed services, consulting and solutions provider with a unique combination of experience in Financial Services and technology innovation capability. Our mission is to reinvent the financial services value chain providing technology based mutualized services for financial institutions for non-differentiating services.

Our 3 offerings are:

·       Managed Services

·       Consulting & Solutions

·       Technology

To know more about Delta Capita and our culture click here: Working at DC - Delta Capita