Service Delivery Manager - Dublin

This is a great opportunity to join our fast-growing business within our Consulting department working with some of the world’s leading financial institutions. The preferred candidate will demonstrate an entrepreneurial spirit with a ‘hands on’ pragmatic and flexible approach as we develop this fast-growing business area. 

 
To learn more about our Consulting department click here - https://www.deltacapita.com/services/consulting

Key Responsibilities 

• Analyse reports and dashboards provided by suppliers ensuring all SLA’s and KPI’s are as per contract 

• Attendance of Service Reviews and operational calls as a key stakeholder 

• Ensure terms of reference of Service Reviews are upheld 

• Prepare reporting to provide an overview of all vendors' performance 

• Distribute reporting to agreed stakeholders as per agreed timelines 

• Establish and report on Continuous Service Improvement plans in collaboration with Vendor Service Delivery Managers 

• Collaborate with suppliers and third parties on 3rd party process development 

• Review documentation and provide feedback as per ITIL best practices internally and externally as required 

• Support the IT Controller to ensure all IT controls are reported on time and available for compliance auditing 

• Oversee suppliers on audit finding remediation and support IT controllers on closure with relevant artefacts 

• Support service delivery manager on Incident and Change management 

• Manage the Third-Party Risk Management engagement with FCRM suppliers for Product and Technology Function 

Requirement to support the DORA project 

• Review and update documentation 

• Engage in project meetings as required 

• Collaborate across business functions for process and remediation activities 

• Gather relevant information from third parties and facilitate any meetings required 

How We Work: 

Delta Capita is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, colour, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law. 
 
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you require any reasonable adjustments through your interview process, please use the designated space within the application questionnaire. 

This is a fixed term contract/permanent, full time position located in Dublin. As the selection and interview process is ongoing, please submit your application in English as soon as possible, if your profile is selected, a member of our team will contact you within 4 weeks. For this role a valid working permit for Ireland is mandatory. 

Expectations regarding hybrid working: As we are a Service Provider and Consulting firm servicing clients, our policy for physically working from the office (which may be the clients' offices or our own offices depending on the client) aligns to what our clients' policies and expectations are and these vary. Most of our clients now require a minimum of 3 days per week in the office, 2 days from home, and accordingly this is also the minimum expectation that Delta Capita require. However, some of our clients have now moved up to 4 days and even 5 days in the office and we require candidates to be flexible to meet our client demands. 

Who We Are: 

Delta Capita Group (a member of the Prytek Group) is a global managed services, consulting and solutions provider with a unique combination of experience in Financial Services and technology innovation capability. Our mission is to reinvent the financial services value chain providing technology based mutualized services for financial institutions for non-differentiating services. 

Our 3 offerings are: 

• Managed Services 

• Consulting 

• Technology 

To know more about Delta Capita and our culture click here: Working at DC - Delta Capita.