Technology Programme Manager

This is a great opportunity to join our dynamic and growing business working with some of the world’s leading financial institutions. This specific role is within the Client Lifecycle Management (CLM) technology transformation area (Financial Economic Crime, especially Client Onboarding, Maintenance, Offboarding). This role requires experience and knowledge managing dispersed teams, technical analysis, software design & implementation, configurations, deployments, release control in line with IT strategy and enterprise technical standards as well as the ability to manage client relationships. There are high expectations that this area will grow at Delta Capita, and hence experience of onward business development in region will be an asset.

As a Project Manager, you will work directly with our product and business leads, technical consultants, developers, testers, and other configuration specialists, supporting implementation ensuring Delta Capita (DC) delivers to the highest standards. You will manage delivery of projects to implement new software for clients, or changes to implementation ensuring optimal quality. You will report to the Global Head of Transformation based in London, in a growing area both in terms of headcount but also technology strategy.

This is to oversee a transformation / professional services team across several APAC locations, delivering across several clients (with staff in India, Singapore, Aus, HK and beyond). Expectations will extend to elements of commercial business development, supporting budgets / statement of work creation and negotiation of further opportunities with clients.

The ideal candidate will have a deep understanding of financial services, exceptional problem-solving skills, project management experience, the ability to manage, motivate and inspire others, and a proven track record of delivering successful client engagements.  You will have deep change management experience and prior success as a project manager in software development.

This is to help build and enhance an existing team that develops and implements software that is focused on providing Client Onboarding and KYC solutions to financial institutions, with complex clients and products. It combines the necessary components of Data Model, Client Hierarchy, Workflow, Business Rules, Data Management, and Documentation Management for the purpose of Client Onboarding and KYC.

For the right candidate, with experience of team and client management, the role may encompass career management and further opportunity for business development in region.

To learn more about our services click here CLM Services (deltacapita.com)

The Role and Responsibilities

This role is ideal for someone with a mix of consulting experience, client management experience, business savvy, entrepreneurial spirit, and drive for commercial success. You will combine platform delivery and SDLC (software delivery lifecycle) know-how, a can-do attitude, and a strong hands-on expertise with design and implementations within the financial services industry.

Responsibilities include:

• Acts as key client relationship and account manager conduit for existing clients and potential new client pipelines in region.

• Plans, executes, monitors and delivers ongoing projects that involve scoping, estimations, design and implementation of client lifecycle management platform for APAC region.

• Manages and works collaboratively with client-side delivery teams, internal 3rd party vendors, tech partners, contractor, product verticals, legal and business management/ finance teams to ensure program is operated smoothly in the region.

• Crafts and present compelling delivery proposals, specifically for major accounts in the region Leads APAC projects pipelines, program governance, steering committee decks/reports and mitigate impediments via escalation to senior management attention, if unable to resolve regionally during the week.

• Hand on with projects budget planning, revenue forecasting, PnV reporting, resource utilisation management for overall Apac revenue and margin management.

• Drives long term revenue and profitability, identifying trends about surplus/deficit utilizations, margins across multiple project workstreams running in parallel in APAC.

• Reviews/ re-assess RACI from time to time to identify right resourcing fit based on project needs, pipelines hiring pool, articulates clear roles and responsibilities, work assignments.

• Manages and oversees regular team stand ups, regional client meetings and client steer cos.

• Working with clients to fine tune deliverable scope, timelines and cost across different projects planned upcoming quarters.

• Leads work order estimations to firm up contract cost in-lie with agreed delivery scope including but not limited to submitted Change requests, but also broader product framework customisations, security and tech compliance, business continuity compliance, performance and load metrics definition collaboratively with tech PM and clients’ test managers.

• Hands on with ongoing release change management, defects carry forward scope creep checks, backlog requirement pools and other ad hoc contingency project work resulting from internal findings, client product acceptance and direct user feedback.

• Defines statement of work principles in line with client needs of the projects, resourcing capacity and project timelines. Ringfence contracts as need be for regulatory engagements.

• Have a complete understanding of time and material and fixed contracting model with client-side finance and risk management groups to articulate contract pricing model and payments milestones.

• Issues timely SoW/contracts for project implementation, and coordinates budgets, payments invoicing forecasting with business management. Manages Apac invoice scheduling and reviews numbers invoiced for both client license agreements and statement of work contracts.

• Manages project scope prioritisation, roadmaps and backlogs pooling for projects running across regional client engagements. Collaborates with technical consultants and product parties across broader firm to set expectations with client facing delivery/product leads, BAs and testing teams.

• Manages ad hoc change requests/enhancements pooled in an ongoing project execution window and coordinates them with involved parties.

• Oversees platform design, development, and implementation of configuration software changes (GoldTier).

• Reviews defects and delivery quality issues raised during QA/test execution cycles and updates/coordinates required support from broader tech teams and client testers/delivery leads for proper attention and resolution of issues and quality control.

• Responsible for overall program governance and working with in-house partner teams to ensure the delivery scope and quality are met. Updates and approves project teams’ holidays, time tracking, issue tracking and reporting systems in a timely manner.

• Well versed with both SDLC waterfall and agile framework for project operations using tools such as Jira, Kanban and Confluence. Updates and approves project teams’ holidays, time tracking, issue tracking and reporting systems in a timely manner.

• Cultivate and maintain strong, trusted relationships with key decision makers including not limited to pre-sales teams, client business and transformation groups, delivery leads and internal engineering and product groups.

• Participate in regional programme RAID reviews, mitigation pathway planning and manage interlinked project dependencies.

Skills and Experience

As an experienced Vice President / Director, you will have:

• Strategic program management proven experience (minimum 8 to 10 years) in a client-facing capacity or related banking field within Financial Services.

• Leverage key opportunities in the region to build healthy pipeline of projects.

• Program Management expertise: managing end to end client projects, and internal and client governance, scoping, sizing and estimations of change needed, management of design, build and implementation cycles in collaboration with client and internal tech teams.

• Business savvy Understanding of Fin Crime / CLM end to end in large financial institutions.

• Experience creating Statement of Work, pricing and payments managing project plans and budgets.

• Excellent verbal and written communication skills, with the ability to effectively convey project delivery matters to diverse audiences.

• Evidence of managing a globally distributed Change / Professional Services or technical implementations team.

• Experience working with clients remotely in other geographic locations.

How We Work:

Delta Capita is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, colour, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you require any reasonable adjustments through your interview process, please use the designated space within the application questionnaire.

This is a permanent full-time position located in Poland as preferred. As the selection and interview process is ongoing, please submit your application in English as soon as possible, if your profile is selected, a member of our team will contact you within 4 weeks. For this role a valid working permit for Poland is mandatory.

Who We Are:                                                        

Delta Capita Group (a member of the Prytek Group) is a global managed services, consulting, and solutions provider with a unique combination of experience in Financial Services and technology innovation capability. Our mission is to reinvent the financial services value chain providing technology based mutualized services for financial institutions for non-differentiating services.

Our 3 offerings are:

·       Managed Services

·       Consulting & Solutions

·       Technology

To know more about Delta Capita and our culture click here: Working at DC - Delta Capita.